Shipping policy

Shipping Policy

Last updated: October 20, 2025

Where We Ship

  • We ship across Canada and the continental United States.
  • We do not ship to P.O. Boxes. Rural/remote areas may require additional transit time or surcharges.

Processing Times

  • Orders ship within 5 business days of being placed (Monday–Friday, excluding holidays).
  • If an item is on backorder or requires customization, we’ll email you with the updated ETA before charging/fulfilling.

Shipping Costs & Services

  • Shipping costs are calculated at checkout.
  • Orders ship via LTL freight or parcel depending on size/weight. Tracking details are emailed once your order leaves our warehouse.

Freight Delivery (Large/Heavy Items)

  • Standard freight assumes delivery to a commercial address with a loading dock or forklift.
  • Liftgate service is extra and can be added at checkout if you don’t have a dock/forklift.
  • Residential delivery, call-ahead appointments, and limited-access locations (farms, schools, construction sites, etc.) may incur additional fees.

Delivery Inspection & Damage

  • Inspect the shipment before signing.

    Check all sides of the crate or carton for any visible damage. It is recommended to unpack the shipment to check for concealed damage while the delivery driver is present. 

     

  • If there is visible freight damage, refuse the delivery and note “REFUSED – DAMAGED” on the carrier’s BOL/driver’s paperwork. We’ll replace or resolve it with the carrier. 

     

  • If a shipment cannot be fully inspected at the time of delivery, please ensure to write "SUBJECT TO INSPECTION" on the BOL before signing. 

     

  • Concealed damage: If you discover damage after the driver leaves, email us within 48 hours with photos of the packaging and product, plus your order number and BOL. This window is required for carrier claims

     

  • Once the shipment is signed for without any notes, it is considered accepted in good condition.

     

  • Shortages/missing items: Report within 48 hours of delivery with photos of the packing slip and pallet/wrap.

Lost or Delayed Shipments

  • If tracking shows no movement for 5+ business days, contact us and we’ll open a carrier trace. Replacements or refunds are handled case-by-case after the carrier investigation.

Address Changes & Re-delivery

  • Address corrections requested after dispatch, re-delivery attempts, storage fees, and refused deliveries (not due to damage) may incur carrier fees billed to the customer.

Order Tracking

  • A tracking link (parcel) or PRO number (freight) will be emailed when your order ships. For freight, the carrier may call to schedule delivery.

Contact

  • Questions or issues? Email 

    sales@magnum4000.com

     or call

    1-877-441-4430 

    with your order number.