Refund Policy

Inspect the shipment before signing. Check all sides of the crate or carton for any visible damage. It is recommended to unpack the shipment to check for concealed damage while the delivery driver is present. 

If there is visible freight damage, refuse the delivery and note “REFUSED – DAMAGED” on the carrier’s BOL/driver’s paperwork. We’ll replace or resolve it with the carrier. 

If a shipment cannot be fully inspected at the time of delivery, please ensure to write "SUBJECT TO INSPECTION" on the BOL before signing. 

Concealed damage: If you discover damage after the driver leaves, email us within 48 hours with photos of the packaging and product, plus your order number and BOL. This window is required for carrier claims

Once the shipment is signed for without any notes, it is considered accepted in good condition.

Shortages/missing items: Report within 48 hours of delivery with photos of the packing slip and pallet/wrap.

Please fill out the contact us form or call 1-877-441-4430

for refund inquires.